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Thank you for shopping at Shopsterella, Papua New Guinea's premier online e-commerce platform connecting farmers and consumers. We strive to provide you with high-quality products and excellent customer service. However, we understand that there may be instances where you need to request a refund. This Refund Policy outlines the terms and conditions for refunds on purchases made through Shopsterella.

1. General Refund Policy
a. Eligible Products: Refunds may be considered for products that are damaged, defective, or significantly different from the description provided by the farmer on Shopsterella. Each refund request will be evaluated on a case-by-case basis.

b. Non-Refundable Products: Due to the nature of certain products, some items may not be eligible for refunds. These may include perishable goods, personalized or customized items, or products with a limited shelf life.

c. Timeframe for Refund Requests: Refund requests must be made within [X] days from the date of product delivery. After this period, we may not be able to process your request.

2. Requesting a Refund
a. Contacting Shopsterella: To initiate a refund request, please contact our customer support team at [contact information]. Provide details of your order, including the order number, the specific product(s) for which you are requesting a refund, and a clear explanation of the reason for your request.

b. Supporting Documentation: In certain cases, we may require additional information or evidence to support your refund request. This may include photographs or videos of the damaged or defective product.

c. Return of the Product: In some instances, you may be required to return the product to the farmer or to Shopsterella. If a return is necessary, we will provide you with instructions and assist you throughout the return process.

3. Refund Process
a. Evaluation of Refund Request: Once we receive your refund request, our customer support team will review the provided information and assess its eligibility for a refund. We may contact you for further clarification or documentation if needed.

b. Refund Approval: If your refund request is approved, we will notify you of the approval and the refund amount. Refunds may be issued in the original form of payment used for the purchase or in the form of store credit, as determined by Shopsterella.

c. Refund Timeframe: The time it takes for the refund to be processed and reflected in your account may vary depending on the payment method and financial institution involved. Please allow up to [X] business days for the refund to be completed.

4. Disputes and Exceptions
a. Farmer Disputes: In the event of a dispute between a customer and a farmer regarding a refund, Shopsterella may act as an intermediary to facilitate communication and reach a fair resolution. However, the ultimate decision regarding refunds rests with the farmer, as they are responsible for their products.

b. Exceptions: Shopsterella reserves the right to make exceptions to this Refund Policy on a case-by-case basis, in situations such as product recalls, regulatory requirements, or other extenuating circumstances.

5. Contact Us
If you have any questions or need further assistance regarding our Refund Policy, please contact our customer support team at e-mail: contact@shopsterella.com. We are here to help and ensure your shopping experience at Shopsterella is satisfactory.

Note: This Refund Policy is an integral part of the Terms & Conditions governing your use of Shopsterella. By using our platform and making purchases, you acknowledge and agree to adhere to the policies outlined herein.